Customer Support

Service Support | North American Inventory | Spare and Replacement Parts | Training | Financing

Service Support
Service Support – Ensures Superior Machine Performance and Productivity

We understand the vital role Machine Tools play in the profitability of your business. To ensure your machine investment will never let you down, we offer a complete menu of technical services and support including:

  • Installation and start-up service; proper installation, efficient machine start-up and on-site operator training assure your Toshiba machine will be as productive as possible, as soon as possible.

  • Field service; our staff of technical service representatives is on call nationwide, ready to perform machine repairs or service at your location.

  • Telephone technical support; our team of technical experts is available to provide fast, over the phone answers and solutions to your urgent questions and problems.

North American Inventory
North American Inventory

Toshiba Machine maintains extensive machine inventories in our US and Canadian locations. The result is shorter than the average delivery time for most of our customers.

Spare and Replacement Parts
Spare and Replacement Parts as Close and Convenient as your Telephone

To minimize your risk of production stoppage or excess maintenance downtime, Toshiba Machine maintains a multi-million dollar inventory of parts in our Chicago area headquarters as well as our Canadian office. Most parts can be shipped the same day you place your order for delivery the next morning via overnight service, or same day counter to counter service if required. We can also help you establish a spare parts inventory to assure immediate availability of those parts needed for regular and scheduled maintenance.

Training – Helps to Build the Skills and Confidence of your Workforce

We offer a variety of training programs monthly at our North American Tech-Centers, and we offer customized, on-site training, as well. All courses include a balanced mix of classroom presentations, machine demonstrations, and hands-on learning.

Laser Alignment Laser Alignment
Laser Alignment – The most accurate method Of measuring calibration

Machine tool builders routinely use laser interferometer to check equipment during assembly and automatically compensate for CNC machine and coordinate measuring machine (CMM) positioning errors.

Now, companies working towards ISO 9000 certification can use laser interferometer to “map” their shop – floor process capability. Manufacturing engineers must monitor equipment – process capabilities on an ongoing basis. Demand for high part quality often precludes using conventional gauges, making laser calibration the only option. This strategy allows the engineers to assign high precision work only to the most accurate machines, using others for routine applications. Measurement intervals will vary. Some machines must be calibrated monthly; some, quarterly; others annually. Timing depends on the equipment’s working hours, stability, required accuracy, and historical processing performance.

  • Reduce downtime and ensure reliability.
  • Reduce scrap and the need to rework parts.
  • Grade your machines by accuracy and repeatability.
  • Eliminate time-consuming inspection runs, readjustments and machine tests.
  • Meet ISO standards by maintaining the consistency of your machine tools and parts.
  • Have on hand, a complete analysis of results before and after positional and geometrical accuracy correction.
Financing – Fast, Flexible and Direct

Once you’ve made your purchase plans, Toshiba Machine offers fast and flexible financing through TM Acceptance Corp. TMAC offers the convenience of financing or leasing purchases in the U.S., and Canada. TMAC can work closely with you to structure a package tailored to meet your specific needs. Customized financing options include:

  • Terms from 24 to 84 months
  • Capital or true leases
  • Flexible repayment structures
  • Competitive fixed rates
  • Simple documentation
  • Application only financing
  • Fast credit decisions
  • Up to 100% Financing

Click here to view our Financing services