CUSTOMER SUPPORT

Mold Testing
  Service Support
North American Inventory
Engineering Support
Spare and Replacement Parts
Training
Tech-Centers
Financing
Warranties

Mold Testing
helps you choose the right Toshiba machine for your application

Selection of the right model and size of injection molding machine can have a significant effect on your manufacturing productivity. To help you make this crucial choice, we'll run tests with your molds to establish molding efficiency standards for maximum productivity and return on your investment. 

 

Service Support
ensures superior machine performance and productivity

We understand the vital role our injection molding machines play in the profitability of your business. To ensure that your machine investment will never let you down, we offer a complete menu of technical services and support including

*Installation and start-up service. Proper installation, efficient machine start-up and on-site operator training assure that your Toshiba machine will be as productive as possible, as soon as possible. 

*Field service. Our staff of technical service representatives is on call nationwide, ready to perform machine repairs or service at your molding site.

*Telephone technical support. Our team of technical experts is available to provide fast, over the phone answers and solutions to your urgent questions and problems.

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North American Inventory
on the East and West coasts

Toshiba Machine maintains extensive machine inventories in our East and West coast locations. For most of our customers, the result is shorter than the average delivery time. 

 

Engineering Support
designs new programs for your machine

Toshiba machines are fully programmable and our electrical engineers located in the U.S. can quickly and efficiently design new programs for your machine for a new process. Our field services department will then quickly reprogram your machine on site. 

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Spare And Replacement Parts
as close and convenient as your telephone

To minimize your risk of production stoppage or excess maintenance downtime, Toshiba Machine maintains a multi-million dollar inventory of parts in our Chicago area headquarters. Most parts can be shipped the same day you place your order for delivery the next morning via overnight service, or same day counter to counter service if required. We can also help you establish a spare parts inventory to assure immediate availability of those parts needed for regular and scheduled maintenance. 

 

 

Training 
helps to build the skills and confidence of your workforce

We offer a variety of training programs monthly at our North American Tech-Centers, and we offer customized, on-site training, as well. All courses include a balanced mix of classroom presentations, machine demonstrations, and hands-on learning.

* Processing course. Designed to improve molding skill levels of advanced operators. Topics covered include injection profiling, optional equipment, machine controls, injection molding and vent-type injection molding, safety, trouble-shooting, clamp force procedures, and technical updates.

*Maintenance course. Designed to promote quality machine maintenance practices and assure minimal down time. All aspects of Toshiba machines are covered including mechanical, hydraulic and electrical circuitry, hydraulic and electrical components, diagrams, system diagnostics and trouble-shooting.

Click HERE to view the Training Schedule.  

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Tech-Centers
provide regional customer support

Technical training courses, mold testing, and new equipment and technologies demonstrations are available at each regional Tech-Center. Tech-Centers are equipped with a range of machine sizes, so we can provide customers with support they need. 

Financing 
fast, flexible and direct

Once you've made your purchase plans, Toshiba Machine offers fast and flexible financing through TM Acceptance Corp. TMAC offers the convenience of financing or leasing purchases in the U.S., Canada, and Mexico. TMAC can work closely with you to structure a package tailored to meet your specific needs.Customized financing options include:

*Terms from 24 to 84 months
*Capital or True leases
*Flexible repayment structures
*Competitive fixed rates
*Simple documentation
*Application only financing
*Fast credit decisions
*Up to 100% financing 

Click HERE to view FINANCING

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We back every Toshiba machine with our comprehensive 4-Year Limited Warranty. Our warranty reflects the confidence we have in our manufacturing processes and the belief that the machines we build will have the strength, integrity and durability to perform for years to come.