Customer Support

Support Locations | Service Support | Spare and Replacement Parts | Training | Financing

Support Locations

Please select the support location closest to you


Service Support
UNITED STATES & CANADA
755 Greenleaf Avenue
Elk Grove Village, IL 60007
United States

Phone:
(847) 709-7000
Email:
Service : dc-svc@toshiba-machine.com
Parts : dc-parts@toshiba-machine.com
Sales : dc-sales@toshiba-machine.com

Service Support

MEXICO
Circuito Luxma No. 115,
Poligono Industrial Milenio, 37290
Leon GTO
Mexico

Phone:
+ (52) 477 - 101-8600
Email:
Service : dcmx-svc@toshiba-machine.com
Parts : dcmx-parts@toshiba-machine.com
Sales : dcmx-sales@toshiba-machine.com

Service Support Service Support
Service Support Dedicated To Making It Right

The unsurpassed dedication of the engineering and service staff provides the reassurment of knowing that Toshiba Machine is behind its customers every step of the way. This devotion makes it one of the best die casting manufactures in the world.

  • Specialized technical support from dedicated mechanical and electrical engineers
  • Field service provided from the Chicago area headquarters, as well as the representative located in Central Mexico
  • 24 Hours telephone technical support
  • Efficient machine installations to ensure productivity as quickly as possible
  • Integration support offered between die casting machine and spherical equipment provided from other makers
  • Annual inspection service to guarantee the machines are operating as they should
  • Controller upgrades to provide the latest technology to stay ahead of the competition
  • Platen resurfacing to reduce unwanted fatigue and stress on dies and molds
Spare and Replacement Parts Spare and Replacement Parts
Spare and Replacement Parts Convenient, Reliable & Friendly

In order to better serve, Toshiba Machine maintains a multi-million dollar inventory in our Chicago area headquarters, as well as with the service representative located in Central Mexico. Most parts are shipped within hours of receiving the order, allowing for same day counter to counter service, if required. We can also help you establish a spare parts inventory to assure immediate availability of essential parts to keep your machine running.

Training Training
Training – Sharing Our Knowledge Around The World, One Customer At A Time

Toshiba Machine is dedicated to providing quality training in a variety of environments. Whether onsite, machine side or in our Chicago technical center, we’ll work with you to meet your training needs. We understand that our customer’s time is important, so our trainings are not standard predetermined classes, but curtailed specifically to meet the customers requirements.

Financing – Fast, Flexible and Direct

Once you’ve made your purchase plans, Toshiba Machine offers fast and flexible financing through TM Acceptance Corp. TMAC offers the convenience of financing or leasing purchases in the U.S., and Canada. TMAC can work closely with you to structure a package tailored to meet your specific needs. Customized financing options include:

  • Terms from 24 to 84 months
  • Capital or true leases
  • Flexible repayment structures
  • Competitive fixed rates
  • Simple documentation
  • Application only financing
  • Fast credit decisions
  • Up to 100% Financing

Click here to view our Financing services

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