Position Details

Job Title:     Field Service Representative - Entry Level
Job Number:     18-07
Division:     Injection Molding
Date Posted:     04/06/2018

Job Title:                 Field Service Representative – Entry Level

Date Written:          April 6, 2018

Division:                  Injection Molding

Location:                 Elk Grove Village, IL or Remote Site

Supervisor:             Local Service Manager

FT/PT:                    Full-Time, 35 hours/week plus 10 hours/week OT

FLSA:                     Non-Exempt



Toshiba Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including plastic injection molding machines.  The principal responsibility of the Field Service Representative is to provide service and technical support to users of our injection molding machines, primarily at customer sites.


Essential Duties:

  • Travel to customer sites throughout North America, as well as possible travel to Central and South America, to service plastic injection molding machines, including; troubleshooting, repairs, modifications, installation, installation start-up, etc.
  • Be “on-call” for emergency dispatch to customer sites as required.
  • Provide telephone service support to customers when in the office.
  • Assist with modification and re-assembly of in-house machines as required.
  • Any others duties and tasks, consistent with your experience and abilities, which may be assigned. 


Minimum Requirements:

  • Two (2) years of technical training in electronics at a community or technical college, or equivalent.
  • Ability to obtain a valid passport for travel to and from the U.S., and the willingness to do so.
  • Good customer service skills and ability in developing and maintaining effective internal and external working relationships.
  • Valid unrestricted driver’s license with a driving record free of serious incidents, such as DUI’s.
  • Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses.
  • The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).


Preferred Requirements:

  • Bi-lingual capability, English / Spanish.


Working Conditions:

  • Manufacturing conditions at a wide variety of customer sites.  These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening.  Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
  • Up to 90% of work time will require travel to work sites throughout North America, with occasional travel to Central and South America possible.


If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.

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