Position Details

Job Title:     Parts Sales Associate
Job Number:     18-04
Division:     Injection Molding
Date Posted:     04/06/2018


Job Title:                 Parts Sales Associate

Date Written:          April 6, 2018

Division:                  Injection Molding Division, Service Department

Location:                 Elk Grove Village, IL Office

Supervisor:             Supervisor, Parts Sales

FT/PT:                    Full-Time

FLSA:                     Non-Exempt



Toshiba Machine Company, America (“TMA”) has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including plastic injection molding machines.  The principal responsibility of the Parts Sales Associate is to provide superior customer service to those customers seeking repair parts and components, and associated information, for our injection molding machines.


Essential Duties:

  • Answer incoming customer telephone calls and other forms of inquiry related to injection molding parts; properly identify parts and provide price and availability quotations.
  • Receive, enter, and process customer parts orders, including invoicing.
  • Source and purchase parts to satisfy customer backorders and replenish inventory as required.
  • Assist in evaluating inventory needs and accuracy.
  • Maintain and update all customer and vendor files including; electronic data, sales orders, purchase orders, quotes, and correspondence.
  • Communicate with all vendors, including overseas sources, to ensure all purchase orders and inquiries are being processed in a timely and accurate fashion, monitoring any changes to estimated delivery time.
  • Communicate any changes to estimated delivery to customers.
  • Assist warehouse personnel in identification of parts and processing of orders.
  • Process returned/damaged product, including serialized electronic parts, issuing credits as required. 

Any others duties and tasks, consistent with your abilities, which may be assigned.


Minimum Requirements:

  • High school diploma or the equivalent.
  • Excellent customer service and communication skills, both oral and written, and proven ability in developing and maintaining effective internal and external working relationships.
  • Ability to safely lift or manipulate heavy objects up to 50 lbs.
  • Fully competent with Microsoft Excel, Word, and Office.
  • Highly organized with the ability to work independently and unsupervised. 


Preferred Requirements:

  • Bi-lingual capability, written and oral, English / Spanish fluency.
  • Experience with, and knowledge of, injection molding machines and related equipment.
  • Experience with Microsoft Dynamics AX.
  • Experience reading and understanding mechanical and electrical drawings.


Working Conditions:

  • General office environment with some warehouse work.


If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.

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