Position Details

Job Title:     Technical Support Manager - Illinois
Job Number:     17-16
Division:     Injection Molding
Date Posted:     10/04/2017

Job Title:                Technical Support Manager

Date Written:          October 3, 2017

Division:                  Injection Molding

Location:                 Elk Grove Village, IL

Supervisor:             General Manager

FT/PT:                    Full-Time

FLSA:                     Exempt



Toshiba Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including plastic injection molding machines.  The principal responsibilities of the Technical Support Manager are to manage the operations of the local Technical Center, provide a wide range of technical sales support to the Company’s sales efforts, and support the Company’s sales management team with market information and analysis.

Essential Duties:

  • Manage all aspects of the Elk Grove Village Technical Center, including;
    • Managing the schedule for all in-house training, ensuring the facility is properly prepared,
    • Maintaining and preparing the showroom and equipment for demonstrations and machine trials,
    • Ensuring for compliance with all safety rules, policies, and procedures, designing and implementing new safety procedures as required,
    • Ensuring the security of all equipment maintained in the facility.
  • Prepare training materials and conduct training, for customers and sales representatives, in processing, advanced processing, and other technical areas.
  • Extensive travel (at least 50%), primarily in North America, but also in Central and South America and elsewhere internationally as required, providing technical support to sales representatives, with respect to the complete line of Toshiba Machine plastic injection molding machines.
  • Manage each potential machine sale assigned as a project to completion, monitoring and reviewing the technical aspect of each sale in accordance with division goals and strategies.
  • Review sales quotations, technical information, and presentation materials for prospective customers as required throughout the machine sales process.
  • Develop and maintain relationships with new and existing customers.
  • Attend industry trade shows and conferences, including exhibition management and support responsibilities, as required by Company sales management.
  • Maintain and improve knowledge of existing and new technologies with emphasis on potential applications to Toshiba Machine’s product line as well as our competitors.
  • Work closely with other departments within the company to resolve technical and support issues.
  • Occasional field service work at key accounts and Japanese transplant accounts as required by urgent need.

Any others duties and tasks, consistent with your abilities, which may be assigned.


Minimum Requirements:

  • At least ten years of technical experience in the plastic injection molding industry.
  • Bachelor degree (or equivalent experience).
  • Excellent customer service and communication skills (both oral and written), and proven ability in developing and maintaining effective internal and external working relationships.
  • Willingness to travel on short-notice, both domestically and internationally.
  • Valid passport for travel outside the U.S.
  • Valid unrestricted driver’s license with a driving record free of serious incidents, such as DUI’s.
  • Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses.
  • Fully competent with Microsoft PowerPoint, Excel, Word and Office.


Working Conditions:

  • General office environment and extensive travel to manufacturing environments at a wide variety of customer sites.  These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening.  Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
  • More than 50% of work time will require travel to customer sites throughout North America, with occasional travel to Central and South America possible.


If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.




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