Position Details

Job Title:     Field Service Representative (Electrical)
Job Number:     17-14
Division:     Machine Tools
Date Posted:     09/22/2017

Job Title:                 Field Service Representative (Electrical)

Date Written:           September 22, 2017

Division:                  Machine Tool Division

Location:                 Elk Grove Village, IL

Supervisor:             Service Manager, Elk Grove Village, IL

FT/PT:                    Full-Time, 35 hours/week plus 10 hours/week OT

FLSA:                     Non-Exempt



Toshiba Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including machine tools.  The principal responsibility of the Field Service Representative (Electrical) is to provide service and technical support (primarily electrical) to users of our machine tools, generally at customer sites.


Essential Duties:

  • Travel to customer sites throughout North, Central and South America, to service machine tools, including; troubleshooting, repairs, modifications, installation, installation start-up, programming, customer training, etc.
  • Be “on-call” for emergency dispatch to customer sites as required.
  • Provide telephone service support to customers when in the office or home.
  • Any others duties and tasks, consistent with your experience and abilities, which may be assigned.


Minimum Requirements:

  • At least five (5) years of experience performing field service (primarily electrical) on machine tools.
  • Strong electrical and control systems background.
  • Excellent customer service skills and proven ability in developing and maintaining effective internal and external working relationships.
  • Valid unrestricted driver’s license with a driving record free of serious incidents, such as DUI’s and multiple moving violations.
  • Valid passport for travel to and from the U.S., and the willingness to do so.
  • Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses.
  • The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).


Preferred Requirements:

  • Ten (10) years of experience performing field service (primarily electrical) on machine tools.
  • Bi-lingual capability, English / Spanish.


Working Conditions:

  • Manufacturing conditions at a wide variety of customer sites.  These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening.  Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
  • Up to 90% of work time will require travel to remote sites in North America.


If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.


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