POSITIONS

Position Details

Job Title:     Field Service Representative - Mexico
Job Number:     17-11
Division:     Die Casting
Date Posted:     06/21/2017

Job Title:                 Field Service Representative

Date Written:          June 21, 2017

Division:                  Die Casting Division

Location:                 Leon, Gto, Mexico

Supervisor:             Service Manager, Leon, Gto, Mexico

FT/PT:                    Full-Time, 35 hours/week plus 10 hours/week OT

FLSA:                     Non-Exempt

 

Responsibilities:

Toshiba Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including die casting machines.  The principal responsibility of the Field Service Representative is to provide service and technical support to users of our die casting machines, primarily at customer sites in Mexico.

 

Essential Duties:

  • Travel to customer sites primarily in Mexico (with potential travel throughout the Americas) to service die casting machines, including; troubleshooting, repairs, modifications, installation, installation start-up, etc.
  • Be “on-call” for emergency dispatch to customer sites as required.
  • Provide telephone service support to customers when in the Leon office.
  • Assist with modification and re-assembly of in-house machines as required.
  • Any others duties and tasks, consistent with your experience and abilities, which may be assigned.

 

Minimum Requirements:

  • Five (5) years experience servicing die casting machines.
  • Mechanical, electrical and hydraulic experience, including the ability to read and understand related schematic drawings.
  • Valid passport for travel to and from Mexico, and the willingness to do so.
  • Excellent customer service skills and proven ability in developing and maintaining effective internal and external working relationships.
  • Bi-lingual capability, Spanish / English, reading, writing and oral.
  • Valid unrestricted driver’s license with a driving record free of serious incidents.
  • Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses.
  • The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).

 

Working Conditions:

  • Manufacturing conditions at a wide variety of customer sites.  These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening.  Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
  • Up to 90% of work time will require travel to work sites throughout Mexico, with occasional travel to Central and South America, and the U.S.

 

If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.

 

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