Position Details

Job Title:     Field Service Representative - Illinois
Job Number:     17-09
Division:     Die Casting
Date Posted:     06/02/2017

Job Title:                 Field Service Representative

Date Written:          June 2, 2017

Division:                  Die Casting Division

Location:                 Elk Grove Village, IL

Supervisor:             Assistant Service Manager, Elk Grove Village, IL

FT/PT:                    Full-Time, 35 hours/week plus 10 hours/week OT

FLSA:                     Non-Exempt



Toshiba Machine Co., America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Toshiba Machine Co., Ltd., a premier manufacturer of a variety of high-quality industrial machinery including die casting machines.  The principal responsibility of the Field Service Representative is to provide service and technical support to users of our die casting machines, primarily at customer sites in United States, Canada and Mexico.


Essential Duties:

·     Travel to customer sites primarily in United States, Canada and Mexico  (with potential travel throughout Central & South America) to service die casting machines, including; troubleshooting, repairs, modifications, installation, installation start-up, etc.

  • Be “on-call” for emergency dispatch to customer sites as required.
  • Provide telephone service support to customers when in the Elk Grove Village IL office.
  • Assist with 24-hour telephone support.
  • Assist with modification and re-assembly of in-house machines as required.
  • Any others duties and tasks, consistent with your experience and abilities, which may be assigned.


Minimum Requirements:

  • Ten (10) years experience servicing die casting machines.
  • Strong electrical knowledge, including the ability to read and understand related schematic drawings. Along with the ability to read PLC programming during trouble shooting machine issues.
  • Mechanical and hydraulic experience.
  • Valid passport for travel to and from United States, and the willingness to do so.
  • Excellent customer service skills and proven ability in developing and maintaining effective internal and external working relationships.
  • Valid unrestricted driver’s license with a driving record free of serious incidents.
  • Sufficient credit or other financial resources to permit unrestricted domestic and international travel pending expense report reimbursement of legitimate business expenses.
  • The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).


Working Conditions:

  • Manufacturing conditions at a wide variety of customer sites.  These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening.  Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
  • Up to 90% of work time will require travel to work sites throughout the U.S, Canada, Mexico, with occasional travel to Central and South America.


If you wish to submit your resume for consideration, please email to hr@toshiba-machine.com or fax to 1-847-709-7352 and reference the job number.


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